Establishing Appropriate Quality Metrics and Key Performance Indicators (KPIs)

Description

Establishing appropriate Quality Assurance metrics is important for several reasons. Metrics not only measure the health of your quality system, they have the ability to change behaviour, drive quality culture and improve both individual and company performance. 

This course will discuss the importance of establishing metrics, how to distinguish Key Performance Indicators (KPIs), as well as, how to utilize those metrics to drive Quality Culture.

This course will also discuss the latest draft guidance from the FDA in regards to Quality Metrics.

Areas Covered in the Session :

Part 1 – Establishing Appropriate Quality Metrics

• Understand why metrics are important to both individuals and management
• Understand the difference between Key Performance Indicators (KPIs) and metrics
• Review common Quality metrics and the associated mathematical equations
• Discuss the use of dashboards
• Discuss common errors associated with establishing metrics

Part 2 – Driving Quality Culture through appropriate Quality Metrics

• Understand that what gets measured will directly impact employee behaviors
• Discuss how to ensure Quality metrics will result in the behaviors you want
• Discuss how to utilize Quality metrics to improve both individual and company performance

Part 3 – Discuss the 2016 Draft Guidance from the FDA on Quality Metrics

• Review the contents of the FDA guidance on Quality Metrics

Who Should Attend:

• Research and Development Departments
• Quality Departments
• Manufacturing Departments
• Engineering Departments
• Operations Departments
• Regulatory Affairs Departments